Category Archives: FAQ

Samurai Spirit: German Edition

Shortly before Christmas we have received the German edition of Samurai Spirit (the English edition isn’t available yet, so we ordered a few copies of the German one instead).

I have received a lot of questions if the game is language-independent. I’ve opened one copy to make sure that only the rules are German:

SamuraiSpirit1

SamuraiSpirit2

SamuraiSpirit3

SamuraiSpirit4

There is no text on any of the components, only the rules are German. To play the game, you only need the English rules from BGG.com

 

Last shipping dates for Christmas

Christmas is getting closer and closer. If you are still looking for presents for your loved ones: Relax, all is not lost!

We have two order deadlines for a delivery before Christmas this year:

  1. Click & Collect service: Every order we have received before Tuesday, the 16th (10am), will be in time for delivery before Christmas
  2. Home delivery: Every order we have received before Wednesday, the 17th (9pm) will be in time for delivery before Christmas

This dates are quite early compared to the last years. There are two reasons for this: Nearly all courier/parcel services are struggling with very high number of parcels at the moment which can often lead to some delays during delivery. And we are expecting a few new releases in the week before Christmas and we want to make sure that we can send out all pre-orders in time.

Click & Collect

By using Collect+ as our courier service in addition to sending a parcel to your home or work address we can also send parcels to one of the over 5,500 Collect+ shops across the UK.

How does this work?

  • You can find the closest Collect+ shop on www.collectplus.co.uk. Just enter your postcode at the top of the website (“Find your store”). They will show you all available shops close to your address.
  • Enter the shop address as your delivery address during the checkout process.
  • Choose the normal shipping service during the checkout, there are no additional costs for “Click & Collect”. We will ship the parcel to the shop, which should take 1-2 days.
  • As soon as it’s arrive you will receive an email from Collect+.
  • Print out the email, take it to the shop and you can collect your parcel during the normal shop opening times.

It is really simple and so far it work’s really well.

How to pre-order

We are offering pre-orders for some of the upcoming releases. This way, you can secure a copy of a game before it has been released. In turn,  it helps us to estimate the demand for these games.

During the last couple of weeks we’ve received some questions how we handle these pre-orders, so here are the most important points:

Price: We can only list a game for pre-order once we know its price. But often we’ll get the prices from one of our European suppliers. Once the game is released in the UK, the price can occasionally be lower than originally estimated. In this case, we’ll always charge the cheaper price.

Release Dates: For each game available for pre-order we list an estimated release date (see the pre-order label on the box image and at end of the game description). These dates are estimates and delays are not uncommon. If there are any lengthy delays, we promise to keep you informed.

Payment: When you pre-order a game, you only need to pay once the game becomes available. To do this, please choose the special pre-order payment option during the checkout process:

Screenshot_Payment

As soon as all games of a pre-order are available, we will send out a payment request to you. Hence, you pay for pre-orders when the game is actually available and not weeks or months in advance.

Shipping: Shipping costs are as straight forward as with any other order. Shipping is £4.99 per order. If the order value reaches £100, shipping is free. If you would like to arrange for a part-delivery because of a delay, we have to charge £4.99 for each additional parcel.

Mixed orders: When a pre-order is mixed with already available games or other games on pre-order, we will ship the whole order once all the games are in stock. If you would like existing products or pre-order games with an earlier release date to arrive earlier, please place a separate order. If you are happy to receive your order as a single delivery, we’ll reserve all games for you until the whole order can be shipped.

We hope this answers the most common questions. However, if you have more, please feel free to contact us.