Christmas is getting closer and closer. If you are still looking for presents for your loved ones: Relax, all is not lost!
We have two order deadlines for a delivery before Christmas this year:
Click & Collect service: Every order we have received before Tuesday, the 16th (10am), will be in time for delivery before Christmas
Home delivery: Every order we have received before Wednesday, the 17th (9pm) will be in time for delivery before Christmas
This dates are quite early compared to the last years. There are two reasons for this: Nearly all courier/parcel services are struggling with very high number of parcels at the moment which can often lead to some delays during delivery. And we are expecting a few new releases in the week before Christmas and we want to make sure that we can send out all pre-orders in time.
We are offering pre-orders for some of the upcoming releases. This way, you can secure a copy of a game before it has been released. In turn, it helps us to estimate the demand for these games.
During the last couple of weeks we’ve received some questions how we handle these pre-orders, so here are the most important points:
Price: We can only list a game for pre-order once we know its price. But often we’ll get the prices from one of our European suppliers. Once the game is released in the UK, the price can occasionally be lower than originally estimated. In this case, we’ll always charge the cheaper price.
Release Dates: For each game available for pre-order we list an estimated release date (see the pre-order label on the box image and at end of the game description). These dates are estimates and delays are not uncommon. If there are any lengthy delays, we promise to keep you informed.
Payment: When you pre-order a game, you only need to pay once the game becomes available. To do this, please choose the special pre-order payment option during the checkout process:
As soon as all games of a pre-order are available, we will send out a payment request to you. Hence, you pay for pre-orders when the game is actually available and not weeks or months in advance.
Shipping: Shipping costs are as straight forward as with any other order. Shipping is £4.99 per order. If the order value reaches £100, shipping is free. If you would like to arrange for a part-delivery because of a delay, we have to charge £4.99 for each additional parcel.
Mixed orders: When a pre-order is mixed with already available games or other games on pre-order, we will ship the whole order once all the games are in stock. If you would like existing products or pre-order games with an earlier release date to arrive earlier, please place a separate order. If you are happy to receive your order as a single delivery, we’ll reserve all games for you until the whole order can be shipped.
We hope this answers the most common questions. However, if you have more, please feel free to contact us.
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